Shipping policy
Thank you for shopping with us. Please read our shipping policy carefully before placing an order.
Processing Time
All of our products are made to order. This means each item is produced especially for you once your order is placed.
- Processing time: 2–7 business days
- Processing times may be longer during high-volume periods, product launches, or holidays.
Once your order has been produced and shipped, you’ll receive a confirmation email with tracking information.
Shipping Times
Shipping times vary depending on your location and the fulfillment centre producing your order.
Estimated delivery times (after processing):
- Australia: 5–12 business days
- United States: 5–10 business days
- International: 7–20 business days
Please note these are estimates only and delivery times may vary due to customs delays, carrier issues, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
Customs & Duties
For international orders, customs fees, import taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, reshipping costs may apply.
Lost or Delayed Orders
If your order appears to be significantly delayed or lost in transit, please contact us at [your support email] and we’ll do our best to assist.
Multiple Items
If you order multiple items, they may be shipped separately as they can be fulfilled from different locations.